FAQ

Welcome to the Staydin Help Centre.

Here are the answers to the questions we get most about orders, delivery, returns, payments and customer service. Not finding what you need? Our team is happy to help you personally.

When will my order get here?

Our estimated delivery timeline breaks down like this:

Order cut-off: 5:00 PM (AEST/AEDT, Melbourne time). Orders placed after this are processed the following business day.
Processing: 1–2 business days, Monday to Friday, public holidays excluded
Transit: 6–9 business days, Monday to Friday
Total estimated delivery: 7–11 business days

These are estimates and may be affected by carrier delays, busy periods, public holidays or other circumstances beyond our control. Full details are in our Shipping Policy.

Is shipping free?

Yes — every order within Australia ships free, with no minimum order value, unless stated otherwise at checkout.

Who operates Staydin?

Staydin.com is an online fashion store operated by Cavaleirus LLC.

Our registered business address is:

5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States

We sell and deliver to customers in Australia.

My order arrived damaged, faulty or incorrect — what now?

info@staydin.com

Include your order number, a brief description of the issue and — where helpful — clear photos of the item and its packaging. That way we can review your request quickly and take the right next steps. Faulty, damaged or incorrectly supplied items are always resolved in line with your rights under the Australian Consumer Law.

Can I change or cancel my order?

If your order hasn't been processed or dispatched yet, we may be able to cancel or amend it. Please contact us as soon as possible after ordering.

Once dispatched, an order can no longer be cancelled. You can still return the item under our Refund & Return Policy.

How do returns work?

We accept change-of-mind returns for up to 14 days after delivery, in addition to your rights under the Australian Consumer Law.

Returned items must be unused, in original condition and complete with original packaging, tags and accessories where applicable.

For change-of-mind returns, the return shipping is at your expense. If the item is damaged, faulty or was delivered incorrectly, Staydin covers the return costs after review and approval.

Approved returns must be sent with a trackable shipping service to the return address we provide. Return labels are only issued for damaged, faulty or incorrectly delivered items.

Everything is set out in our Refund & Return Policy.

How long until I see my refund?

Once your return has been received and inspected, the approved refund is issued to your original payment method.

Processing typically takes no more than 10 business days after we receive the returned item. Your bank or payment provider may need additional time before the amount appears in your account.

What if my product has a defect?

If you suspect a manufacturing fault, contact us with your order number and clear photos of the issue.

We'll assess your case and help you under our Refund & Return Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.