Refund & Return Policy

Last updated: September 20, 2026

At Staydin, we want you to love what you ordered — and if you don't, sending it back should be easy. That's why we give you a generous 30-day return window, on top of the consumer guarantees you automatically have under the Australian Consumer Law.

Our 30-Day Return Promise

You have 30 days from the day your order is delivered to request a return.

To be eligible, your item must:

be unworn/unused and in its original condition
include all original packaging, tags and any accessories that came with it
not fall under the excluded categories described further below

Our support team will happily assist you at every step: info@staydin.com

Consumer Guarantees Under Australian Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. If your item is faulty, arrives damaged or differs from what you ordered, these guarantees apply — whether inside or outside the 30-day window above.

No Restocking Fees

Staydin never deducts restocking fees from your refund.

Summary

30 days from delivery to request a return
Items must be returned unused, in original condition
Original packaging, tags and accessories must be complete
No restocking fees, ever
Faulty, damaged or incorrect items are always covered by the Australian Consumer Law
Our customer service team is ready to help with any question

Who Covers Return Postage

Staydin pays when your item:

arrives damaged
is faulty
isn't the item you ordered

Please email info@staydin.com before posting anything back in these situations, so we can review your case and send you the right instructions.

You pay when the return is a change of mind — for example, you picked the wrong size, ordered the wrong item, or simply decided against it.

How to Send Something Back

Start by emailing: info@staydin.com

Include:

your order number
the reason you're returning the item
photos of the item, if it arrived damaged, faulty or incorrect

Once we've reviewed your request, we'll send you clear return instructions.

Before posting, please check that:

the item is packed securely
original packaging, tags, accessories and any paperwork are enclosed
you're sending it with a trackable postal service

Staydin doesn't supply return labels, except when an item is damaged, faulty or was delivered in error.

Return Address

You'll receive the return address after your request has been approved. Please wait for our confirmation before posting anything — returns sent without prior contact can delay the process.

When You'll Receive Your Refund

Once your return arrives, we inspect it against the conditions above.

After approval:

the refund is issued to your original payment method
processing takes no longer than 10 business days after we receive the returned item
your bank or payment provider may need extra time before the amount shows in your account

We'll email you the moment your refund has been processed.

Sizing Swaps & Exchanges

Need a different size, colour or style? Just reach out: info@staydin.com

We'll gladly go through the available options together.

Products Not Eligible for Change-of-Mind Returns

For hygiene, safety or personalisation reasons, certain products are excluded from our 30-day change-of-mind policy. Where this applies, it's clearly noted on the product page:

personalised or made-to-order items
hygiene-sensitive products, where applicable
items that have been worn, used, washed, damaged or altered after delivery

These exclusions never limit your rights under the Australian Consumer Law for faulty or misdescribed goods.

Need More Help?

Quick answers to common questions about returns and refunds are on our FAQ page.

Contact Information

Website Name: staydin.com
Business Name: Cavaleirus LLC
Business Address: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States
Email: info@staydin.com
Phone Number: +61 39 0689942
Wyoming Entity ID: 2025-001824140